Terms and Conditions
Last updated: August 27, 2026
Effective date: August 27, 2026
1. Introduction
Welcome to COWnting, a mobile and web application owned and operated by GRUFO 53 SAS, based in Córdoba, Argentina ("we", "our", or "us").
These Terms and Conditions ("Terms") govern your access to and use of the COWnting application (the "App"), including all features such as livestock inventory management, AI-assisted animal counting, and the conversational assistant ("VaquiAna").
By accessing or using the App, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the App.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding agreement to use the App. By using the App, you represent and warrant that you meet these requirements. The App is a professional tool intended for agricultural producers and their teams, and is not directed to minors.
If you accept these Terms on behalf of an organization — for example a farming business, a company or a work team — you represent that you have authority to bind it, and "you" refers both to that organization and to you personally.
3. Accounts and Organizations
To use the App you must create an account. You may create or join an organization, and you may be assigned a role (owner, admin, operator, or viewer) that determines your permissions.
You agree to:
- Provide accurate and complete information
- Keep your login credentials secure and confidential
- Be responsible for all activity that occurs under your account
If you invite others to your organization or share data within it, you are responsible for ensuring you have the right to do so. We may suspend or terminate accounts that violate these Terms.
4. Acceptable Use
You agree to use the App only for lawful purposes. You must not:
- Use the App for illegal or unauthorized activities
- Interfere with, disrupt, or overload the App or its infrastructure
- Attempt to gain unauthorized access to any systems, accounts, or data
- Reverse engineer, decompile, or copy any part of the App, except as permitted by law
- Upload content that is unlawful, infringing, or that you have no right to share
- Misuse the AI assistant to generate unlawful, harmful, or abusive content
5. Device Permissions
The App may request access to your device's location, camera, microphone, photo library, and notifications. These permissions are used solely to enable App features, are optional, and can be managed in your device settings at any time. See the Privacy Policy for details on how related data is processed.
6. Your Content and Data
You retain ownership of the content and operational data you create or upload ("Your Content"), including farm records, images, and videos.
You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the App to you and your organization, including processing media for animal counting and processing your messages through our AI provider to operate the assistant. This license ends when you delete the content or your account, subject to standard backup cycles and legal retention requirements.
You are solely responsible for Your Content and for ensuring you have the rights and lawful basis to provide it, including any personal data of third parties (e.g., veterinarians, contractors) you enter.
7. Artificial Intelligence Features
The App provides AI-based animal counting and an AI conversational assistant ("VaquiAna").
- AI features are provided as decision-support tools and may produce inaccurate, incomplete, or unexpected results. Animal counts and assistant outputs are estimates and must not be relied upon as definitive without your own verification.
- You are responsible for reviewing AI outputs before acting on them, especially for commercial, financial, regulatory, or sanitary decisions.
- To operate the assistant, your messages and relevant context are processed by a third-party AI provider as described in the Privacy Policy.
We make no warranty as to the accuracy of any AI-generated count, figure, or recommendation.
8. Third-Party Services
The App relies on third-party providers to operate, including cloud backend and storage, an AI model provider, a cloud computer-vision provider, push notification delivery, map and imagery services, the app stores through which the App is distributed, and the payment providers that process subscriptions. We are not responsible for the availability, performance, or policies of third-party services. Your use of features that depend on them is also subject to those providers' terms. The specific providers we use may change over time; the categories of providers and how they process data are described in our Privacy Policy.
9. Plans, subscriptions and payments
9.1 Plans and ownership
COWnting offers a Free plan and paid Pro and Premium plans, billed monthly or annually. The plan is purchased by and belongs to the organization, not to an individual user: every member of an organization gets access to the features of that organization's current plan.
Only members with the owner or admin role can purchase, change or cancel a subscription. Invited members with other roles do not purchase plans on their own.
The Pro plan may include a 7-day free trial, available once per organization. The Premium plan does not include a trial.
The features and usage limits of each plan are described on our website and inside the App and may change; we will give reasonable notice of material changes.
Enterprise plans are not self-serve and are agreed directly with us through the contact channels set out in these Terms.
9.2 Where you subscribe and who charges you
The purchase channel depends on where you start the purchase. In every case, before you confirm payment you will see the price, the currency, the billing period and who the seller of that transaction is.
iOS and Android apps. Subscriptions are purchased inside the App through the corresponding store: Apple's App Store or Google's Google Play. The store charges you and the charge appears under Apple or Google on your statement. Price, currency and applicable taxes are those shown by the store. You manage that subscription — change plan, change payment method, cancel renewal — from your store account settings.
Web app. Subscriptions are paid through a web checkout. The payment screen states, before you confirm, who the seller of that transaction is. That seller may be:
- GRUFO 53 SAS. Payment is handled by a payment provider acting solely as a processor. Where applicable, we will issue the corresponding Argentine electronic tax document in accordance with applicable regulations and the tax details you provide.
- A merchant of record acting as an authorised reseller. In that case the merchant of record charges you, issues the receipt or invoice for that sale, and handles the taxes applicable to that transaction. See section 9.3.
We may add, replace or stop using payment providers over time without amending these Terms. Who the seller is for each purchase is shown on the payment screen and on the receipt you receive.
9.3 Merchant of record for the web channel
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all orders processed through Paddle. Paddle provides customer service inquiries and handles returns for those orders.
This clause applies only to web purchases where the receipt shows Paddle.com as the seller. It does not apply to purchases made on the App Store or Google Play, or to web purchases where the seller is GRUFO 53 SAS.
Those purchases are additionally governed by the terms the merchant of record sets out to the buyer for that transaction.
9.4 Automatic renewal, management and cancellation
Subscriptions renew automatically at the end of each period — monthly or annual — until you cancel the renewal. If you have an active free trial, the paid subscription starts automatically when the trial ends, unless you cancel before then.
You can cancel the renewal at any time:
- Subscriptions purchased on the App Store or Google Play: through the subscription management settings of your store account. Stores usually require cancellation to be made a certain time before the period ends; check your store's conditions.
- Subscriptions purchased through the web channel: through the management portal or the means indicated in the checkout itself or in your purchase receipt, from your organization settings in the App, or by contacting us through the channels set out in these Terms.
Because the contract was entered into by electronic means, cancellation may be requested by the same means, requiring nothing more than identification of the account.
Cancelling a renewal is not the same as requesting a refund. When you cancel, you keep access to the paid plan until the end of the period already paid for — or until the end of the trial, if you were on a trial — and the organization then returns to the Free plan. To request your money back, see the Refunds section.
If a full refund is granted for a charge, or a charge is reversed, access to the paid plan stops immediately and the organization returns to the Free plan.
9.5 Prices, taxes and plan changes
Prices are shown before you confirm the purchase and include or exclude taxes depending on the channel and your jurisdiction, as stated on the payment screen.
We may change plan prices. Changes do not affect a period already paid for and are communicated with reasonable notice before they apply to a renewal.
Plan changes — upgrades or downgrades — are not refunds. How the difference is prorated or credited is determined by the channel where the subscription was purchased.
10. Refunds
This section forms part of COWnting's Terms and Conditions and is permanently available at cownting.app/refund-policy.
We offer a 30-day money-back guarantee on purchases made through our web channel. If you are not satisfied with COWnting, request a refund within 30 days of the purchase or of the paid renewal and we will refund you.
General principle
Refunds are handled by whoever charged you for that purchase. Your purchase receipt shows who the seller of that transaction was.
COWnting cannot issue a money refund on its own for a purchase charged by an app store.
If the issue is with the product itself — functionality, access, data — contact us first at info@grufo53.com: in most cases we resolve it without a refund being needed.
App Store purchases (iOS)
Purchases made on the App Store are charged by Apple. Refund requests are handled directly with Apple, through reportaproblem.apple.com or your Apple account settings.
The final decision rests with Apple under its own policies. COWnting cannot grant, force or reverse an App Store refund.
Google Play purchases (Android)
Purchases made on Google Play are charged by Google. Refund requests are handled under Google's policies, through play.google.com/store/account or the Google Play refund flow.
The final decision rests with Google under its own policies.
Web purchases with a merchant of record
Where your receipt shows a merchant of record as the seller, that merchant handles returns for that order.
We offer a 30-day money-back guarantee: if within 30 days of the purchase or of the paid renewal you are not satisfied, we will refund you.
To request it, write to us at info@grufo53.com and we will process it, or contact the merchant of record's order support directly. Where the merchant of record is Paddle.com, its order support is at paddle.net.
Web purchases with GRUFO 53 SAS as the seller
Where your receipt shows GRUFO 53 SAS as the seller, we handle the refund.
Write to us at info@grufo53.com within 30 days of the charge, stating your organization's name, the date of the charge and the payment method used. We confirm receipt and process the refund to the same payment method.
If an electronic tax document was issued for that charge, a full refund may require issuing the corresponding credit note. Tax documents are issued in accordance with applicable Argentine regulations.
Right of withdrawal (Argentina)
If you contract as a consumer in the Argentine Republic, you have the right to withdraw within 10 calendar days of entering into the contract, without giving reasons and at no cost, under article 34 of Law 24.240 and articles 1110 et seq. of the Argentine Civil and Commercial Code.
This right cannot be waived. Our 30-day guarantee exceeds it; it does not replace it.
You can exercise it by writing to info@grufo53.com or through the Botón de arrepentimiento available on our website, with no prior registration required.
Effect of a refund on access
- Full refund or reversed charge: access to paid-plan features stops and the organization returns to the Free plan. Your account and your organization remain active, and your operational data is not deleted.
- Cancelling a renewal, without a refund: you keep access to the paid plan until the end of the period already paid for.
Free trials
During a free trial there is no charge, so there is no amount to refund. If you cancel before the trial ends, no charge is made.
If the trial ends and you do not continue with the subscription, access to the paid plan stops and the organization returns to the Free plan.
Charges reversed by your financial institution
If a charge is reversed at your request through your bank or payment method, the consideration supporting the paid plan ceases to exist and access to those features stops. Your account remains active on the Free plan and your data is retained.
If you believe a charge was incorrect, contact us first at info@grufo53.com: it is faster and does not interrupt your service.
Plan changes
Plan upgrades and downgrades are not refunds. How the difference is prorated or credited is determined by the channel where the subscription was purchased.
Consumer rights
These conditions do not affect any statutory withdrawal, cancellation or return rights available to you under mandatory consumer protection law in your country of residence.
How to contact us
GRUFO 53 SAS — Andrés Blanqui 4165, Córdoba Capital (CP 5009), Argentina. info@grufo53.com · WhatsApp +54 9 351 633 5599
We respond to refund requests within 10 business days.
11. Communications
By using the App, you agree that we may send you service-related communications (account, security, invitations, policy updates, and push notifications you enable). Marketing communications, if any, require your consent and you may opt out at any time.
12. Data Protection
Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms. We encourage you to read it.
13. Intellectual Property
The App, including its software, design, trademarks, and content (excluding Your Content), is owned by GRUFO 53 SAS or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the App as permitted here.
14. Termination
We may suspend or terminate your access to the App if you violate these Terms, if required by law, or if necessary to protect the service or other users. You may stop using the App and delete your account at any time (see the Privacy Policy for deletion). Provisions that by their nature should survive termination (e.g., ownership, disclaimers, limitation of liability, indemnification, governing law) will survive.
15. Disclaimer of Warranties
The App is provided "as is" and "as available", without warranties of any kind, whether express or implied. We do not warrant that the App will be error-free, uninterrupted, secure, or that any count, figure, or AI output will be accurate or fit for a particular purpose, to the maximum extent permitted by law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, GRUFO 53 SAS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, livestock, or business, arising from or related to your use of (or inability to use) the App, including reliance on any AI-generated output. Nothing in these Terms limits liability that cannot be limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless GRUFO 53 SAS from any claims, damages, liabilities, and expenses arising from your use of the App, Your Content, or your violation of these Terms or of any law or third-party right.
18. Changes to These Terms
We may update these Terms from time to time. We will update the "Last updated" date and, for significant changes, notify users in-app or by email. Continued use of the App after the effective date of an update constitutes acceptance of the updated Terms.
19. Governing law and jurisdiction
These Terms are governed by the laws of the Argentine Republic, without regard to its conflict of law principles.
Any dispute that does not constitute a consumer relationship shall be submitted to the ordinary courts of the City of Córdoba, Province of Córdoba, Argentina.
In consumer relationships, the competent court is that of the consumer's domicile or of the place of performance of the obligation, at the consumer's election. Any forum selection clause to the detriment of the consumer is deemed unwritten.
Nothing in these Terms affects any mandatory consumer protection rights available to you under the law of your country of residence, including statutory withdrawal or cancellation periods where applicable.
Where a web purchase is made through a merchant of record, that sale is additionally governed by the terms that merchant sets out to the buyer. These Terms continue to govern your use of the App in all cases.
20. Terms applicable to App Store distribution
When you access COWnting through an application downloaded from Apple's App Store, the following terms also apply:
- These Terms are concluded between you and GRUFO 53 SAS only, and not with Apple. GRUFO 53 SAS, not Apple, is solely responsible for the App and its content.
- The licence granted to you for the App is non-transferable and limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
- Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of GRUFO 53 SAS.
- GRUFO 53 SAS, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of it, including product liability claims, any claim that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
- In the event of any third party claim that the App or your possession and use of it infringes that third party's intellectual property rights, GRUFO 53 SAS, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a terrorist supporting country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third party terms of agreement when using the App.
- Apple and Apple's subsidiaries are third party beneficiaries of these Terms and, upon your acceptance of them, Apple will have the right to enforce these Terms against you as a third party beneficiary.
21. Contact
GRUFO 53 SAS — Andrés Blanqui 4165, Córdoba Capital (CP 5009), Argentina.
- Email: info@grufo53.com
- WhatsApp: +54 9 351 633 5599
Use this channel for questions about these Terms, plan purchases, billing, refunds, support, and to exercise your rights over your personal data.